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Case Studies

Real results from real teams

See how companies across industries use Empress for AI agent observability, compliance, and cost optimization.

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FinanceAI Corp
Financial Services

Achieving 100% EU AI Act compliance for loan decisioning

Challenge

Processing 50,000 loan applications daily with AI agents, but lacking audit trails required for upcoming EU AI Act enforcement.

Solution

Implemented Empress to track every loan decision with full context, reasoning, and outcome data in xAPI format.

Empress gave us complete visibility into our AI loan decisions. When auditors came, we generated the compliance report in one click.

Chief Risk Officer, FinanceAI Corp

100%
Compliance coverage
847ms
Avg decision time
94%
Approval accuracy
€0
Compliance fines
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SupportBot Inc
Customer Service

Reducing AI support costs by 40% with action analytics

Challenge

AI support agents were costing more than expected, but the team couldn't identify which actions were driving costs.

Solution

Used Empress cost analytics to track spend by agent, action type, and customer segment. Identified inefficient patterns.

We found that 3 prompt patterns were causing 60% of our token spend. Empress helped us identify and fix them in days.

VP of Engineering, SupportBot Inc

40%
Cost reduction
2.1M
Actions tracked/month
23%
Faster resolution
$127K
Annual savings
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HealthTech Systems
Healthcare

HIPAA-compliant AI triage for 2M patient interactions

Challenge

Deploying AI for patient triage required complete audit trails and HIPAA compliance documentation.

Solution

Empress captures every AI triage decision with patient context (de-identified), reasoning, and outcome tracking.

Patient safety requires knowing exactly why our AI made each decision. Empress gives us that visibility without compromising privacy.

Chief Medical Officer, HealthTech Systems

2M
Interactions/month
HIPAA
Fully compliant
99.2%
Uptime SLA
4.8s
Avg triage time

Trusted across industries

Any company deploying AI agents benefits from operational intelligence

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Financial Services
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Healthcare
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E-commerce
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Insurance
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Legal Tech
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HR Tech
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Customer Service
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Enterprise SaaS

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